Why was my claim not approved?

If you submitted a claim but were not approved, it may have been due to the following reasons

Your submitted claim failed to reflect all of the following criteria:

  • Book within the protection period (i.e., before Fare Protection expiration)
  • Book an itinerary with matching details (travel dates and flight numbers) vs. your protected itinerary
  • Submit (forward) your claim within 72 hours (or three days) after you receive your flight booking email.

Your submitted claim was not associated with an active itinerary upon validation:

  • Usually, this happens when you've made changes to your itinerary after placing your booking. If you make any changes to your booking after submitting your claim, please re-send any updated booking details that you receive.

If you have any questions, please get in touch (please include your Fare Protection ID) and we'd be happy to investigate the issue.

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